Support

Most problems are one of the four below. Docognito is built and maintained by one person, and reports do get read.

Reporting a problem. Use the Support tab on the Chrome Web Store listing. Say which site you were on, ChatGPT or Claude, and what you expected to happen. If something looked wrong on screen, a screenshot saves a round trip.

Common fixes

I installed it but nothing happens

Content scripts only load when a page loads, so a tab that was already open does not have it yet. Reload the ChatGPT or Claude tab with Cmd Shift R or Ctrl Shift R, or close it and open a new one.

How do I turn the disguise on and off

Shift Esc toggles it in both directions. The same key hides it and brings it back. There is also an on and off switch in the extension popup.

I cannot type, or my text is not appearing

Reload the page first, because this is almost always a stale tab. If it persists, report which site you were on and roughly when it happened. Both sites change their page structure regularly, and that is the kind of report that gets fixed quickly.

An older conversation only shows part of the thread

Long conversations load in pieces as you scroll, and the extension pulls the rest in automatically, so give it a couple of seconds after opening. If a section is still missing, reload the conversation.

Reporting something broken

If you are comfortable with it, this makes a report much faster to act on:

Open the page where it went wrong.
Open developer tools with Cmd Option I or F12, then the Console tab.
Copy the line starting [Docognito] BUILD and any red errors into your report.

That identifies which version you are on, which is usually half the answer. Docognito never logs what you type. See the privacy policy.

Feature requests

Genuinely welcome, especially when something broke on one specific page. Other AI sites, other document styles, and other browsers are all on the list for Docognito.